Support

Digital codes, also known as cdkeys, prodcut keys or serial numbers are a relatively new method of game/software delivery and activation.

They replace the need for a physical disk and allow quick access to your purchase. You no longer need to wait for a package to arrive by post and can order any time any day!

All the products sold at Ludos Digital are digital products. When you buy from us, we will send you a unique product code that you just need to enter on your platform and your game will start downloading instantly.

If you purchase a subscription, a game pass or a gift card, your subscription will start immediately, once you activate your code.

What's more, there is some sweet money savings with going digital.

What's not to love? Get ready for the digital revolution!

Yes! We have been operating in the gaming industry for a few years since covid pandemic. We partner with and vet our suppliers individually to ensure a smooth and quick transaction for our customers.

We use the latest technology to ensure your personal data and orders are secure. We partner with Tresorit a Swiss end-to-end encrypted cloud delivery service, to deliver your digital codes.

All payments captured on our website are processed securely with our partners at VISA, Mastercard and PayPal.

We are proud to have helped many customers take the digital leap and save money. Don't just take our word for it, Check out our verified Trustpilot reviews by our lovely customers.

Being an online only retailer selling digital products, we have lower overheads compared to a traditional brick and mortar shop.

We also have access to a large number of verified suppliers from all over the world which allows us to bring you low prices without compromise on quality or service!

We have access to a large collection of games from various suppliers. If you have a special request for a product, recently released or an old classic, give us a shout at orders@ludos.org.uk and we can check if we can make it available for you.

We would be glad to help you with any enquiry or to receive your feedback. Please get in touch with us on support@ludos.org.uk.

Activation of digital code is very simple. Check out our Activation Guide page to walk you through the activation process on your platform.

Need more help? fear not our support is just a click away via live chat or by email at support@ludos.org.uk.

Our orders are typically delivered via email within hours of receiving your payment. In some circumstances where additional review is required, it may take up to 24 hours to complete your order.

In some circumstances, your order may be held for verification and security purposes. If you ordered a product and it has been more than 24 hours, please get in touch with us at support@ludos.org.uk.

For security reasons, the download link for your products expires automatically after 180 days. If your link expires and you still require access, then please contact us via the email at support@ludos.org.uk and we will be happy to assist you and create a new link for you.

Please check our refunds policy to see if you are eligible for a refund. If so, contact us about all refunds at support@ludos.org.uk.

Compatibility information is available on every product page. If you are still unsure, give us a shout at support@ludos.org.uk or via live chat and we will be happy to help you identify the version compatible with your system.