Support

FAQ

Q: What is a digital download code?
A: A download code is a relatively new way of getting games to play on your consoles/platforms. It's a secure string of characters that are redeemable for an account to allow it to download the desired game/product.

Q: How does the process work?
A: By checking out, you place an order for the game(s)/product(s) you want. We then prepare the digital download code(s) and email them to you within a few hours to a maximum of 48 hours. You can then redeem them for your chosen platform.

Q: It's been more than 48 hours since my purchase, and yet I have no download code!
A: While highly unlikely, there can be faults in our system, you can contact us via the contact form. Please also check your spam/junk folder in case your order went there. Please note that if your purchase requires identity check, your order may take longer to be fulfiled.

Q: My download link for my purchased product/s has expired, what should I do?
A: For security reasons, the download link for your products expires automatically after 21 days. If your link expires and you still require access, then please contact us via the contact form and we will be happy to assist you and create a new link for you.

Q: I have decided that I don't want my game/product or found fault in it. How can I refund it?
A: Please check the Refund Policy to see if you are eligible for a refund. If so, contact us about all refunds via the contact form.

Q: I have another question that's not covered in the FAQ.
A: Feel free to contact us about any questions.

Activation Guides

Nintendo Switch

Open your Order Fulfilment email and click on the link provided, (It will allow you to view/download the key code). Now you could just follow the guide below:

  1. Select the Nintendo eShop on the home screen of your Nintendo Switch console
  2. Go to Redeem Code on the left hand side of the screen
  3. Enter the download code from the Order Fulfilment email. This code is 16 characters long
  4. Select Confirm
  5. The game will then download onto your console
  6. Once the download is complete, the game will become playable

 

Xbox One

These codes can be activated on both the Xbox One console* and via the internet at the Microsoft Redeem website. Open your Order Fulfilment email and click on the link provided, (It will allow you to view/download the key code).

*Please note that some codes can only be redeemed at Microsoft Redeem website. Please try both redeeming methods before contacting us about an invalid code.

Redeem on the console:

  1. Go to the Home menu
  2. Navigate to the Store Tab
  3. Select Use a code
  4. Enter the download code from the Order Fulfilment email. This code is 25 characters long
  5. Select "Confirm" to add it to your account

Redeem using Microsoft Redeem website:

  1. Follow the link to the Microsoft website: https://redeem.microsoft.com/
  2. Sign in to your Microsoft account linked to your Xbox Console (you may already be signed in)
  3. Enter the download code from the Order Fulfilment email, this code is 25 characters long
  4. Click Next and then Confirm to add it to your account

 

Steam

Open your Order Fulfilment email and click on the link provided, (It will allow you to view/download the key code). Now you could just follow the guide below:

  1. Launch Steam and log in
  2. Go to the Games Menu
  3. Choose Activate a Product on Steam
  4. Follow the instructions, using the code that we emailed to you

 

PlayStation

These codes can be activated on both, the PlayStation console* and via the internet at the PlayStation Store website. Open your Order Fulfilment email and click on the link provided, (It will allow you to view/download the key code).

*Please note that some codes can only be redeemed at the PlayStation Store website. Please try both redeeming methods before contacting us about an invalid code.

Redeem on PlayStation 3 and 4 Consoles:

  1. Open your Order Fulfilment email and click on the link provided, (It will allow you to reveal/download the key code)
  2. Log into your (PlayStation Network) account
  3. Click on the PlayStation Store icon
  4. From the menu on the left, select Redeem Code
  5. Enter the key code and continue with the prompts

Redeem using PlayStation store website:

  1. Open your Order Fulfilment email and click on the link provided, (It will allow you to view/download the key code)
  2. Log in your PSN account after following this link https://store.playstation.com/
  3. Click on the Account tab then select Redeem Prepaid Card from the menu on the left
  4. Enter the key code to reveal what you will receive
  5. Scroll down and click redeem to add to you account

Redeem on the PS Vita:

  1. Open your Order Fulfilment email and click on the link provided, (It will allow you to reveal/download the key code)
  2. Log into your PSN account and head to the PlayStation Store
  3. Click on Options then Redeem Codes from the menu
  4. Enter the key code and continue with the prompts